About TONIQ Insights
TONIQ Insights helps multi-location brands hear what customers think about every location, in their own words. We capture it on video, not star ratings, so your teams know what to fix and what to repeat.
Why we exist
Most feedback programs are built to produce a score. Stores learn to chase the five, and the score stops telling anyone much. Worse, the results get used to punish stores that miss their numbers.
We built TONIQ to capture the why: what's working, what isn't, and what the best stores do that the rest can learn from.
What we stand for
Real words
Customers speak for themselves. We don't reduce them to a number.
Clean data
Every response is validated before it counts.
Every level
Store managers see the same insight headquarters does.
Your systems
We fit how you already work. You don't have to adopt a new tool.
Leadership
Steve Costello
CEO
Founding Partner, Base3Group
Jonathan Walker
EVP of Market Research
Founding Partner, The Yukon Project
Jackie Duncan
COO
Founding Partner, Base3Group
Technology partner
Our Store Performance Intelligence™ program is powered by Emovid's patent-pending capture technology. Together, we turn customer responses into clear next steps for every store.
Victor Cho
Co-Founder and CEO/CPO, Emovid
Former CEO and President, Evite
Former CEO and President, KodakGallery/Ofoto.com
Digvijay Chauhan
Co-Founder and CTO/COO, Emovid
Co-Founder and former CEO, SeeYourImpact.org
Co-Founder and former CTO, AskMe
Rupali Pathania
Co-Founder and CXO, Emovid
Co-Founder, VidInvite
Randy Chapman
VP of Engineering, Emovid
Drive store results with the why.
Tell us about your locations and what you want to learn. We'll walk you through what a program would look like for your business.
Schedule a call